Wednesday, July 8
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Topic: virgin-media

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New Business
Wednesday, 7/8, 10:48 AM

Ofcom Fines Virgin Media 28 Million Pounds Over Contract Cancellation Tactics

  • Britain's communications regulator, Ofcom, has fined Virgin Media 28 million pounds for making it too hard for customers to cancel their contracts, citing dropped calls, long waits and staff incentives to keep people from leaving.
  • Virgin Media accepted the findings, said the problems were historic and that it has since overhauled the process.

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